We take pride in the quality and craftsmanship of our handmade Ankara bags. However, if you receive an item with a factory defect, you are eligible for a refund or replacement within 7 days of receiving the product.
Here’s how it works:
- Contact our 24-hour customer support on WhatsApp with a clear photo or video of the issue.
- We’ll verify the fault and guide you through the return process.
- Once we confirm it’s a factory error, we’ll issue a full refund or send a replacement (your choice).
Please note:
We do not offer refunds or replacements for damages caused by improper use, rough handling, or accidents after delivery.
Returns are only accepted for factory faults (e.g., wrong item, stitching defects, damaged zippers).